Shipping policy

We want to make getting your dog’s favourite treats as easy as possible. Here’s what you need to know about shipping and delivery with The Gut.

When Will I Receive My Order?

Orders are processed within 1–2 business days.

Once shipped, orders typically arrive within 4–14 business days, depending on your location and shipping provider.

Delivery times are estimates only and are not guaranteed. Delays caused by the shipping provider, weather, holidays or other circumstances outside our control may occur.

How Do I Track My Order?

Once your order has shipped, you’ll receive an email with your tracking number and tracking link.

Can I Change My Delivery Address?

Please contact us at hello@thegut.pet as soon as possible after placing your order with your full name and order number.

We’ll do our best to update your address before your order ships. Once an order has been dispatched, we may not be able to make changes. Additional shipping charges may apply if an order needs to be redirected or reshipped due to an incorrect address.

Can I Cancel My Order?

Orders can only be cancelled before they are processed or shipped.

Once an order has shipped, it cannot be cancelled. If you no longer want your order, you may return it in accordance with our Returns & Refunds Policy.

Lost or Stolen Packages

Once your order has been shipped, it is in the care of our shipping provider.

If your tracking shows your package as delivered but you cannot find it, please check with household members, neighbours or your building’s reception/mailroom before contacting the shipping provider.

The Gut is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.

Where Do Orders Ship From?

All Canadian orders are processed and shipped from our warehouse in Ontario, Canada.

For any questions about your order, please contact us at hello@thegut.pet with your full name and order number.

The Gut Team 🐾