Terms of service
Last updated: 12 August 2026
Welcome to The Gut Pet. These Terms of Service govern your access to and use of our website, online store and related services.
In these Terms, “we”, “us”, “our” and “The Gut” refer to The Gut Pet Pty Ltd, operating under the registered business name The Gut Pet.
The Gut operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”). The Gut is powered by Shopify, which enables us to provide the Services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.
These Terms should be read together with our other policies available on our website, including our Refund, Returns, Exchanges & Shipping Policy and Shipping & Delivery Policy.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
Section 1: Access & Account
By using our Services, you represent that you are at least 18 years of age or otherwise have the legal capacity to enter into these Terms.
To use certain features of the Services, including placing an order, you may be asked to provide information such as your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, current and complete and that you have the right to provide that information.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
You must not transfer, sell, assign or otherwise provide your account to another person.
Section 2: Our Products
We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information and other product information displayed on our website are accurate and up to date.
However, colours and product appearance may vary depending on your device, screen settings and other factors.
Product descriptions, availability, pricing and other information may be updated from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
Section 3: Orders
When you place an order through our website, you are making an offer to purchase the products selected in your order.
An order is accepted when we confirm the order and have received payment, unless we notify you otherwise.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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a product is unavailable;
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there is an obvious pricing or product description error;
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we reasonably suspect fraudulent or unauthorised activity; or
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we are unable to fulfil the order for another legitimate reason.
If we cancel an order after payment has been made, we will provide a refund for the amount paid for the cancelled products.
Please review your order carefully before completing your purchase. Cancellation requests are subject to our Refund, Returns, Exchanges & Shipping Policy.
Your purchases are also subject to any rights and remedies available to you under the Australian Consumer Law.
Our products are intended for personal and household use unless otherwise agreed with us. You must not purchase products for commercial resale without our prior written consent.
Section 4: Prices & Billing
Prices, discounts and promotions are subject to change.
The price charged for a product will generally be the price displayed at the time you place your order and will be confirmed in your order confirmation.
Unless otherwise stated, prices displayed on our Canadian online store are in Canadian dollars (CAD).
Applicable taxes and shipping charges will be displayed at checkout where applicable.
We may offer promotions from time to time. Promotional offers may be subject to additional terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will apply to the extent of the inconsistency.
You agree to provide accurate and complete payment and billing information for all purchases.
You represent that you are authorised to use the payment method provided and agree to pay all amounts properly charged to you.
Section 5: Shipping & Delivery
We aim to process orders within 1–3 business days.
Once an order leaves our warehouse, delivery typically takes 4–14 business days, depending on your location and shipping provider.
Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping providers, weather, public holidays, high shipping volumes or other circumstances outside our reasonable control.
Once an order has been handed to the shipping provider, delivery is managed by that provider. However, nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law if an order is not delivered or is otherwise affected by a problem with our supply of the products.
For further information, please see our Shipping & Delivery Policy.
Section 6: Intellectual Property
Our Services and their content, including but not limited to our trademarks, logos, brand names, text, images, graphics, product photography, videos, audio, product reviews, designs and the selection and arrangement of these materials, are owned by The Gut, its affiliates or licensors and are protected by applicable intellectual property laws.
You may access and use the Services for personal, non-commercial purposes.
You must not, without our prior written permission:
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reproduce, copy or republish our content;
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modify or create derivative works from our content;
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distribute, sell or commercially exploit our content;
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use our trademarks or branding;
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publicly display or reproduce our content for commercial purposes; or
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use automated systems to scrape or collect content from our website.
Nothing in these Terms grants you ownership of or a licence to our intellectual property except where expressly stated.
The Gut’s name, logos, product names, designs and slogans are trademarks of The Gut or its licensors.
Shopify’s name, logo, products and services are trademarks of Shopify.
All other trademarks appearing on the Services belong to their respective owners.
Section 7: Optional Third-Party Tools
We may provide access to third-party tools or services as part of our Services.
These tools may be operated by third parties and we do not necessarily monitor or control them.
Your use of third-party tools may be subject to the terms and conditions of the relevant third-party provider.
We may introduce additional features, tools or services in the future. Any such features will also be subject to these Terms unless otherwise stated.
Section 8: Third Party Links
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, accuracy, security or practices of third-party websites or services.
If you choose to access a third-party website, you do so at your own risk and should review that third party's terms and privacy policy.
Any transactions or interactions you have with third parties are between you and the relevant third party.
Section 9: Relationship with Shopify
The Gut is powered by Shopify, which enables us to provide the Services to you.
However, any purchases you make through our online store are transactions directly between you and The Gut Pet Pty Ltd.
Shopify is not responsible for the products we sell, the fulfilment of your orders, or any issues arising from transactions between you and The Gut, except to the extent required by applicable law.
By using the Services, you acknowledge that Shopify and its affiliates are not responsible for the sale, supply or fulfilment of products purchased from The Gut.
Nothing in this section excludes or limits any rights that cannot lawfully be excluded or limited.
Section 10: Privacy
Any personal information we collect through the Services is handled in accordance with our Privacy Policy, which is available on our website.
Because our Services are hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of our website.
Information you submit through our website may be processed by Shopify and other service providers that assist us in operating our business.
For more information about how we and our service providers handle personal information, please review our Privacy Policy.
Section 11: Feedback and Reviews
If you submit, upload, post, email or otherwise provide us with feedback, reviews, suggestions, photographs, videos, ideas or other content (“Feedback”), you grant The Gut a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, display and distribute that Feedback for purposes including operating, improving and promoting our business and Services.
You represent that:
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you own or have permission to provide the Feedback;
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your Feedback does not infringe the rights of another person;
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your Feedback is not unlawful, misleading, defamatory, abusive or otherwise objectionable; and
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you have disclosed any material connection or incentive relating to the Feedback where required by law.
We may remove Feedback where we reasonably consider it to be unlawful, misleading, inappropriate or in breach of these Terms.
You remain responsible for the content of any Feedback you provide.
Section 12: Errors, Inaccuracies & Omissions
From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery estimates.
We reserve the right to correct errors and update information when reasonably necessary.
If an obvious error affects an order you have placed, we may contact you to discuss the issue or, where appropriate, cancel the affected order and provide a refund.
Nothing in this section limits any rights you may have under applicable consumer law.
Section 13: Prohibited Uses
You may use our Services only for lawful purposes.
You must not use the Services:
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for any unlawful or fraudulent purpose;
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to violate applicable laws or regulations;
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to infringe our intellectual property rights or those of another person;
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to harass, abuse, threaten or harm another person;
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to submit false or misleading information;
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to impersonate another person or entity;
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to transmit viruses, malware or other harmful code;
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to interfere with the operation or security of our website;
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to collect or misuse another person's personal information;
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to spam, phish or engage in other deceptive conduct;
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to scrape, crawl or extract website content without our permission; or
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to interfere with another person's use of the Services.
We may suspend or terminate access to an account or the Services where we reasonably believe there has been a serious or repeated breach of these Terms or unlawful use of the Services.
Section 14: Termination
We may suspend or terminate your access to the Services where reasonably necessary, including where you materially breach these Terms or use the Services unlawfully.
Termination does not affect any rights or obligations that arose before termination.
Any provisions which by their nature are intended to continue after termination will continue to apply, including provisions relating to intellectual property, Feedback, liability, indemnification, governing law and jurisdiction.
Section 15: Disclaimers
To the maximum extent permitted by law, we do not guarantee that the Services will always be uninterrupted, secure, timely or error-free.
Information provided through the Services is intended for general information purposes and should not be relied upon as professional veterinary or medical advice.
Product information provided on our website is intended to assist customers in making informed purchasing decisions. If your dog has a medical condition, allergy, dietary restriction or other health concern, you should seek advice from your veterinarian before introducing new treats or dietary products.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
Section 16: Limitation of Liability
To the maximum extent permitted by law, The Gut and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services or products purchased through the Services.
This may include loss of profits, loss of revenue, loss of data or other indirect losses, except where such liability cannot lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies:
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our liability for a matter that cannot legally be excluded or limited;
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your rights under the Australian Consumer Law;
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liability arising from fraud or fraudulent misrepresentation; or
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any other liability that applicable law does not permit us to exclude or limit.
Section 17: Indemnification
To the extent permitted by law, you agree to indemnify The Gut, its directors, officers, employees, affiliates, agents, contractors, licensors and service providers against reasonable losses, liabilities, claims and expenses arising from:
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your material breach of these Terms;
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your unlawful use of the Services; or
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your infringement of another person's rights.
This indemnity does not apply to the extent that the relevant loss or claim was caused by The Gut's own breach, negligence, unlawful conduct or other matter for which liability cannot lawfully be excluded.
Section 18: Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.
If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.
Section 19: Waiver and Entire Agreement
If we do not immediately enforce a right or provision under these Terms, that does not mean we have waived that right.
These Terms, together with our Privacy Policy and other policies expressly incorporated into them, form the agreement between you and The Gut concerning your use of the Services.
These Terms replace any previous terms relating to your use of the Services.
Nothing in these Terms prevents either party from relying on rights or remedies available under applicable law.
Section 20: Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.
We may transfer or assign our rights and obligations under these Terms as part of a business sale, restructure, merger, acquisition or similar transaction, provided that doing so does not reduce any rights you have under applicable law.
Section 21: Governing Law & Jurisdiction
These Terms are governed by the laws of New South Wales, Australia.
You agree that the courts of New South Wales, Australia have non-exclusive jurisdiction in relation to any dispute arising from or relating to these Terms or your use of the Services.
Nothing in this section limits any rights or protections you may have under applicable consumer protection laws.
Section 22: Headings
The headings used in these Terms are for convenience only and do not affect the interpretation of any provision.
Section 23: Changes to these Terms
We may update these Terms from time to time.
The most current version will be posted on this page with the updated date.
Where required by law, we will provide notice of material changes.
Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
Section 24: Contact Information
If you have any questions about these Terms of Service, please contact us:
The Gut Pet Pty Ltd
Registered Business Name: The Gut Pet
ABN: 79 691 142 346
Email: hello@thegut.pet
Business Address: 1/30 Hale Road, Mosman NSW 2088
Office: Level 6/388 George St, Sydney NSW 2000
Australia
Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law, including the consumer guarantees that apply to goods and services.
Where the Australian Consumer Law applies, you may have rights to a repair, replacement, refund, cancellation or compensation depending on the circumstances.
These rights apply in addition to any voluntary returns, exchanges or other policies offered by The Gut.